WorkSmart Michaels training modules empower associates with the skills and knowledge they need to succeed on the job. From mandatory safety compliance to product knowledge and customer service standards, the WorkSmart self-service portal acts as the central employee learning hub for Michaels team members.
If you are asking, “How do I view training modules on WorkSmart Michaels?”, this guide provides a clear, step-by-step answer. It explains what training modules are, how to access them, how to fix common issues, and why completing them matters for your growth as a Michaels associate.
This guide is designed for new hires, current associates, and supervisors who want accurate, up-to-date instructions in one place.
What Are WorkSmart Michaels Training Modules?
WorkSmart Michaels training modules are online learning courses assigned to associates through the WorkSmart ETM system. These modules support compliance, performance, and career development across all Michaels store roles.
The training content appears inside the WorkSmart employee learning portal and connects directly to your associate profile. Michaels uses these modules to ensure consistent standards across stores and roles.
Essential WorkSmart Michaels Employee Training Resources
Training modules typically fall into the following categories.
- Safety and compliance courses
These cover workplace safety, OSHA standards, loss prevention, and emergency procedures. - Product knowledge lessons
These teach associates how to handle inventory, explain product features, and support customers accurately. - Customer service and SOP training
These focus on service expectations, upselling techniques, returns, and store procedures. - Seasonal and promotional training
These prepare associates for peak seasons, promotions, and new product launches. - Leadership and development tracks
These support associates moving into keyholder or management roles.
Unlike scheduling or payroll tools, training modules are interactive. They may include videos, quizzes, acknowledgments, and certification tracking.
Common Training Module Types
| Module Type | Purpose | Typical Duration |
|---|---|---|
| Safety Compliance | OSHA and store safety standards | 20–30 minutes |
| Product Knowledge | Inventory and product handling | 30–45 minutes |
| Customer Service | Sales and service procedures | 15–25 minutes |
Completing assigned modules is often mandatory and time-sensitive.
How to View Training Modules on WorkSmart Michaels Portal?
Follow the steps below to access your training modules through the WorkSmart Michaels employee portal.
Step 1: Log In to WorkSmart Michaels
- Open a web browser such as Chrome, Safari, or Edge.
- Go to the official login page:
https://worksmart.michaels.com/etm - Enter your Michaels User ID.
- Enter your Michaels network password.
- Select Login.
You may also be redirected through Michaels Single Sign-On if enabled for your account.
Tip: Use a desktop or tablet for longer training sessions. Mobile access works but may feel limited for videos or quizzes.
Step 2: Navigate the ETM Dashboard
Once logged in, you will land on the WorkSmart ETM dashboard. This dashboard displays tiles or menu options based on your role and permissions.
Look for one of the following sections.
- Learning
- Training
- My Learning
- Employee Development
The exact label may vary depending on system updates or store configuration.
Step 3: Access Your Training Modules
Inside the Learning or Training section, you will see:
- Assigned or required courses
- Optional development modules
- Due dates and completion status
Each module shows basic details such as title, estimated time, and completion percentage.
Select a module to open it.
Step 4: Complete Lessons and Quizzes
Training modules may include:
- Instructional videos
- Reading sections
- Acknowledgment screens
- Knowledge checks or quizzes
Complete all required sections to mark the module as finished. Some modules require a passing quiz score to count as complete.
Do not close the browser until the system confirms completion.
Step 5: Track Progress and Certificates
After completing a module, WorkSmart updates your training history automatically.
You can usually view:
- Completion status
- Completion dates
- Certificates or acknowledgments
- Remaining required modules
This information helps managers verify compliance and supports performance reviews.
Troubleshooting Common WorkSmart Michaels Training Issues
If you cannot access or view training modules, the issue is usually easy to fix.
Common Problems and Solutions
- Forgot password
Use the “Forgot Password” link on the login page or contact your manager. - No training modules visible
This often means no modules are currently assigned. Check with your store manager. - Training tab missing
Role-based permissions may limit visibility. Permissions update automatically when roles change. - Slow loading or freezing
Refresh the browser, switch networks, or use a desktop computer. - Videos not playing
Enable cookies and pop-ups, and avoid in-app browsers.
If problems continue, contact Team Member Services at 1-855-432-6453 (Option 2).
Why Completing WorkSmart Michaels Training Matters?
Training modules are not optional content libraries. They directly impact your role, compliance status, and career opportunities.
Key Benefits for Associates
- Compliance clearance
Required safety and policy training keeps you eligible to work scheduled shifts. - Career advancement
Leadership tracks support promotions and keyholder eligibility. - Better performance reviews
Training completion demonstrates reliability and engagement. - Improved customer service skills
Product and service training increases confidence on the floor.
Training and Career Impact
| Training Area | Career Impact |
|---|---|
| Safety Compliance | Eligibility to work scheduled shifts |
| Product Knowledge | Stronger sales and customer trust |
| Leadership Modules | Promotion and role expansion readiness |
Associates who complete training on time avoid delays in scheduling and evaluations.
Pro Tips for Efficient WorkSmart Training Completion
Use these best practices to finish training smoothly and on time.
- Set calendar reminders for due dates.
- Use a stable internet connection.
- Complete training in one session when possible.
- Use landscape mode on mobile devices.
- Track progress weekly, not just before deadlines.
Managers may also enroll groups during onboarding or seasonal rollouts.
WorkSmart Michaels Training FAQs
How do I know which training modules are required?
WorkSmart labels required modules clearly and may display due dates. Managers also communicate mandatory training expectations.
Can I complete WorkSmart training from home?
Yes. You can access WorkSmart training modules remotely using a secure internet connection and approved browser.
Do training modules affect my pay or schedule?
Some training is required before working certain shifts. Failure to complete mandatory training may affect scheduling eligibility.
Conclusion
WorkSmart Michaels training modules provide associates with structured, accessible learning through a centralized employee learning portal. By logging into WorkSmart ETM, navigating to the training section, and completing assigned courses, associates stay compliant, build skills, and support career growth.
If you are searching for how to view training modules on WorkSmart Michaels, the process is simple, secure, and designed to support your success. Regularly checking your training dashboard ensures you stay informed, prepared, and eligible for opportunities within Michaels.
